Full-time, including weekends.

The Studio Lead oversees the day-to-day operations of Enmei’s three London studios, ensuring consistently high standards, strong team performance and an exceptional client experience.

Key responsibilities

• Lead Front of House operations, including 3 weekly shifts across all 3 studios. 

• Maintain a regular presence across all three studios, ensuring standards and team engagement.

• Oversee studio presentation, cleanliness, organisation, stock and inventory.

• Manage client account issues, including failed payments and outreach.

• Carry out routine machine and microphone checks and escalate maintenance issues when required.

• Support, train and develop Front of House teams.

• Drive the success and growth of Enmei studios through proactive initiatives that improve the client experience, engagement and studio performance.

• Communicate operational updates, promotions and in-studio activations.

• Act as the first point of contact for operational and client queries.

• Deliver exceptional customer service and represent the Enmei brand at every touchpoint.

We want to get to know you. Send us your CV and tell us what draws you to Enmei, what you’d bring to the team,

and why you think you belong here: careers@enmeistudios.com.